If the NECK-PRO head restraints were triggered during an accident, you have to reset the head restraints for the driver and front passenger seats. Otherwise, this additional protection will not be available during a later rear end collision. Triggered head restraints can be recognized by the fact that they are moved forward and can no longer be adjusted.
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Mercedes-Benz C-Class (W205) 2015 - 2021 Owners Manual > Seats and stowing: Sockets
Using the 12 V socket in the front center console Requirements: Only devices up to a maximum of 180 W (15 A) are permissible. Lift up socket cap 1. Insert the plug of the device. If you have connected a device to the 12 V socket, leave the cover of the stowage compartment open. Using the 12 V socket ...