If the NECK-PRO head restraints were triggered during an accident, you have to reset the head restraints for the driver and front passenger seats. Otherwise, this additional protection will not be available during a later rear end collision. Triggered head restraints can be recognized by the fact that they are moved forward and can no longer be adjusted.
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Mercedes-Benz C-Class (W205) 2015 - 2021 Owners Manual > Safely transporting children in the vehicle: Detecting risks, avoiding danger
Securing systems for child restraint systems in the vehicle Only use the following securing systems for child restraint systems: the LATCH-type (ISOFIX) mounting brackets the vehicle's seat belt system the Top Tether anchorages Installing a LATCH-type (ISOFIX) child restraint system is preferred. Si ...